Shipping policy
We strive to ensure your orders are processed and delivered as smoothly as possible. Please review the following information about our shipping processes and policies.
Order Processing
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a second notification once your order has shipped.
Local Delivery
| Estimated Delivery Time | Price | |
|---|---|---|
| In Leuven | 1 to 3 business days | Free |
Domestic Shipping
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Within Belgium | 3 to 5 business days | €6.50 |
|
Within Belgium (more than
€50) |
3 to 5 business days | Free |
Notes:
- Free delivery for all orders over €50 within Belgium.
- Deliveries are made Monday, Wednesday, and Friday between 10:00 am and 5:00 pm.
-
Please note that during holidays or peak seasons, order processing and delivery times may be longer due to high demand. We appreciate your patience.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Within Europe | 5 to 7 business days | €12.50 |
| United States | 7 to 10 business days | €20 |
| Rest of the World | 7 to 10 business days | €25 |
Notes:
- Free delivery for all orders over €75 within Europe (EU).
-
Please note that during holidays or peak seasons, order processing and delivery times may be longer due to high demand. We appreciate your patience.
- Your order may be subject to import duties and taxes (including VAT) upon arrival in your destination country. These charges are the responsibility of the customer and are not covered by Catchy.
Order Tracking
Once your order has shipped, you will receive an email notification.
If you reside outside Leuven and your order hasn’t arrived within 10 days of receiving the shipping confirmation email, please reach out to us at asli@catchysights.com with your name and order number. We’ll look into the matter and provide you with an update as soon as possible. Please let us know if your packages got damaged.
Lost or Damaged Packages
Please let us know if your packages got damaged. We will be happy to provide a solution.
FAQs Section
Q: Can I change my shipping address after placing an order?
A: Yes, please contact us within 24 hours of placing your order to update the address.
Q: Can I track my package?
A: We deliver orders outside Leuven via Bpost. To keep costs affordable, we use regular mail without tracking. Unfortunately, this means we are unable to track the status of your shipment. However, if there are any delays, please don’t hesitate to contact us.
